Can I request a demo?
Yes. Write to support@aaa-sentinel.com with your name and company and we'll schedule a video call.
Contact
Write to us. A person replies
Plans, a demo, an account issue, or a privacy request. Pick the mailbox: we reply during European hours, no chatbot.
Mon–Fri, 9am–6pm CET. One email, one person on the team.
Write to us
Tell us what you need
Fill in the form and a person from the team will reply. If you prefer email, the mailboxes are still above.
Hours
Response times
We respond during European business hours (Mon–Fri, 9am–6pm CET). Times vary by active plan.
- Trial period48h bus.
- Pro Plan24h bus.
- Business Plan< 8h bus.
Already using AAA Sentinel? Open a support case from the app
No email needed. From the app you open a case with screenshots or documents, get a case number and follow the whole process in one place.
- Open the case from Support with the subject, how it affects you and what happened. You can attach screenshots and documents.
- You immediately get an acknowledgement with the case number and the first-response time of your plan.
- Follow the conversation in the app: every support reply also reaches you by email, as do the resolution and the closure.
- Once it is resolved, you confirm the solution or reopen it within 14 days. What you confirm stays closed and available to you.
Real people reply, not a chatbot, Monday to Friday from 9:00 to 18:00 (Madrid time). The times are first-response targets, not a contractual service level agreement.
Questions
Frequently asked questions
Startup discounts?
We assess each case. Tell us your situation and we'll evaluate it without obligation.
Do you have a formal SLA?
The Business plan includes priority support with a response in under 8 business hours. For a custom SLA, write to support@aaa-sentinel.com.
Do you respond outside business hours?
We respond during business hours, within your plan’s response time: 48 business hours on the trial, 24 on Pro and under 8 on Business.
Where your data is processed
The platform runs on AWS Ireland (eu-west-1), and monitoring confirms outages from Frankfurt (eu-central-1). AI uses Gemini on Vertex AI, in Google's EU multi-region; only if it fails does Amazon Bedrock answer, in the US (us-east-1). We do not use your data to train models.
Want a demo?
Write to support@aaa-sentinel.com with your name and company. A video call, no form.
Request a demoOr come in and see it yourself
Connect the first account in minutes. Read-only. 30 days, no card.
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